Tag Archive for understanding LinkedIn

To the LinkedIn trainers, coaches and book writers …

Sorry all for the message I am about to deliver. I know most of you. I respect some of you, but my request to you is really simple:


I’ve long-held the view that you shouldn’t really write a paper book about Social Media. Any book that is instructional, and giving guidance to job seekers (especially), networkers or recruiters should really be an e-book with updates each month to notify the subscribers what has changed, what no longer applies and what won’t work any more. If this is not the case, then your book should really be called a history book. Publishers and writers may not like this, but the pace of change in the social media channels means anything else is really not being accurate. What you published in good faith last week might well be out of date.

Training is another difficult area. I think LinkedIn are just making too many changes, and keeping us guessing as to the impact of in particular the new profile design, to know if what is being taught is correct. I’m not sure yet how much this will impact on profile optimisation, or what impact endorsements are going to have yet. They are certainly doing strange things to search results, but there has not yet been enough time to evaluate how they change things. I’m also hearing recommendations for LinkedIn applications to bling a profile that may well be removed over the next few weeks. Let’s stop for breath and see what comes out in the wash. By all means speculate in blogs and other on-line places, but be clear this is your best guess based on our knowledge, because it is just confusing at the moment.

You can, and need to, keep up with the changes as they happen via the LinkedIn blogs, but the reality is these are more like advisory notes to the features and updates rather than explanations as to how they are going to impact. Please LinkedIn, give us a bit more of a clue, you know we love you!

At the end of this post, I have attached the video announcing all the recent changes. Only 10,000 people have watched the video. A big number, but a very small number when you consider users. This is what the channel has to say about the video:

Our Product team showcases the biggest enhancements we’ve made to the LinkedIn experience in the company’s history, including the launch of the new LinkedIn profile.

In their words, the biggest changes in history. Innovating, changing and helping in the fastest time in the companies history.

The reality of any change to any social media is that it takes a while to figure out what it really means, if anything, and this is really dictated by the way in which we, the users react. We need to get the new data pumping through the system to figure it out, and notice what is happening.

I can’t remember a time when LinkedIn has changed more significantly, and at such speed, largely without prior warning. The market respects our thought leaders and trainers, please stop for breath, give it time to shake out and start advising us again over issues like keywords or not. You will have our eternal gratitude if you can figure it out, and hold off the training in instruction until we have answers to the questions.





Has LinkedIn Gone Social With The New Look?

If you have logged in to LinkedIn today you will have noticed that they have a new look. I’m guessing this has been done for two reasons, to make navigation easier and to make the site look a little less like a website and more like a social place. I can’t find anything yet that has significantly changed other than the look, but knowing the guys from LinkedIn there will be some changes hidden somewhere.
I noticed the change because the e-mail i get each week about the jobs I might be interested in was on the money this week, and there was a couple I took a look at. I’m not looking for a job but curiosity always draws you in to look at anything you could do if you really wanted to. If LinkedIn have tightened up the matching algorithm to offer jobs of real relevance, then this will make the channel more attractive from an advertising point of view. On the subject of LinkedIn advertising, I’m a big fan of the channel for PPC campaigns because the structure of profiles makes targeting the right audience so much easier and logical. Facebook is brilliant for targeting by interest. i consider this emotional advertising, where as LinkedIn is logical advertising based on the business case. A combined approach through PPC has to offer the best of both worlds, and thinking this way (along with the type of job), makes channel selection much easier. Test both and see how you get on. Whilst LinkedIn is primarily used by recruiters as a sourcing channel and point of reference, the target audience is there for PPC. I think it is worth thinking beyond advertising jobs, and taking a more Facebook like approach to content. On Facebook, advertising community pages is far more successful for me than advertising jobs. The applications come once you get people to a page about the business rather than just the jobs. When people get there, some will apply, and through advertising you can influence who comes to your page.
The same strategy could work on LinkedIn if you take a more social approach, with ads to invite to groups, content, events or company pages. The challenge for LinkedIn is two-fold. it’s not a very social channel, and access is increasingly coming from outside of the channel via e-mail, applications and extensions. They are seen as “the office”, and people just don’t behave in a social way. Whilst the new make over might look to be purely cosmetic, I think it gives it a social feel to channel. Theres more prominence for LinkedIn Today, and content recommended for you to look at based on the filters you have set and your profile. The highlighted posts are based on the number of shares and likes, and because it’s based on your profile and topic selections, the content is very relevant. I already go to LinkedIn Today when I’m short of blog content and want some inspiration from what is trending. This also encourages users to post content to LinkedIn updates first, and share the link. Each retweet you get of a LinkedIn link  counts as a LinkedIn share, and what gets shown on a users home page in the prominent LinkedIn Today section above the updates is set by the most shared, liked and commented according to your filters. If more people start visiting the home page on a casual basis then being featured here will prove very valuable for gaining targeted audience.

The update feed is on display under LinkedIn Today, and looks more like a Twitter feed than the old look, with easy update, like, share, comment and share to Twitter. Your update stream is refreshed by clicking on the tab that shows the number of updates from your connections since you logged on. Given that your network on LinkedIn is going to be a lot more focussed around your professional life than any other channel, the updates and shares are likely to be more relevant and business orientated, cutting out the noise that surrounds updates in Twitter or Facebook. The challenge for LinkedIn is getting users to view the channel in a more social way, and not just as a reference channel for sourcing, checking people out or referencing them. Perhaps this new look will help with this.

Other features on the new look landing page are  People you may know, placed at the top and bottom of the right hand column to encourage connecting, (the algorithm seems to be getting better in this area to), who has viewed your profile and how many times you have come up in searches, jobs you may be interested in, groups you may like, events and updates from all of the applications you have added to your profile. This last part is quite interesting because it means my home page is personalised according to the user choices I have already made. In my case I get to see updates from slideshare, my wordpress plug-in, Amazon reading list, box-net, company buzz (which notifies me of mentions of my company on LinkedIn),and blog connect for the latest posts I have chosen to connect to. I can take any of these off the home page or move them around to where I want them using drag or drop. This means that users can create a personal space on their home page, with access to the apps they have chosen to use. You can also interact with the apps, doing things like uploading presentations to slideshare or add events without the need to go to your own profile or app dropdown. The drpdowns on the top bar are also much cleaner looking and user-friendly, with a different colour background and a border.  It is convenient and quick, all LinkedIn need to do is promote this hard to get more people familiar with the home screen and using it on a casual basis, interacting more with the update screen. I’m going to be monitoring this more over the next few months to see if the interaction, comments, likes etc go up as a result. An extra feature I would like to see in updates is showing  video in the stream. You can add images to updates and get them to appear provided you add them manually (which is why you should manually update over automated postings). images lead to many more click-throughs in my experience.

To make PPC ads work LinkedIn need this to happen because PPC ads will only work when people log in to the channel often. At the moment the average user (recruiters are exceptional), log in 2.1 times a month. This leaves limited opportunity to get ads noticed, and the channel only earns through clicks. Bringing people back to the channel rather than interacting through apps or e-mail is essential, and that is going to come down to where LinkedIn see as being their principle revenue stream, which is going to be one of the following:

> Advertising – PPC and Display

> Product – Like LinkedIn recruiter and others.

> API Access – Paid by third-party applications and products.

I’m sure they will test all of these options to the full and natural selection will dictate the decision over where they decide to focus the users. The other barrier LinkedIn need to change to make the channel more social is to change the users perception of the business itself and brand LinkedIn. When I think about Facebook, Twitter or Google as businesses I see them as quite funky. They do things like hack days, wear hoodys, make fun videos etc. think about the daily changes to the Google home page or some of the pranks they have pulled in searches, like searching for Chuck Norris in the lucky search and getting the reply “You don’t find Chuck Norris, Chuck Norris finds you!”, think about the image of Facebook employees and you think eccentric geniuses who get to code the platform from day 2. Think Twitter and you think much the same, with the addition of that very funny video they made earlier this year that got over a million views. Now think LinkedIn and what do you see? A more staid, professional, suited crowd. Business like professionals with no room for fun. Not a social crowd, so how could they build a social product?

I’ve met quite a few of the London employees in their own environment. There wasn’t a suit in sight, plenty of communal areas, hot desks etc that fly in the face of this. It might be a good strategy for them to show more of this to change popular perception of them as a business, that professional can be social. LinkedIn’s own mid-year review took place last week, and they used the opportunity to produce this video which shows a different face to the business:.They’ve also set it as the featured video when you go to their official YouTube channel, so perhaps they are thinking the same way.

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I like the new look and feel of the home page. More interaction with the home page by users should create more interaction with user updates and content, and that means more targeted shares, it also makes PPC a lot more attractive a proposition. At the bottom of the post I’ve also added a recent webinar by LinkedIn on getting more from your ads, it’s worth a look. There is a lot more to it than you might think, and audience targeting can be very specific to reach the right eyes. The challenge is getting the right eyes to the channel regularly, and the new look might just do that.

What do you think of the new look LinkedIn?


Click on the image to view in full size